Loss and damage claim forms

We at Space Logistics, provide door to door international logistics services to our customers. We receive the orders from your vendors already packed. We place them in trucks we hire and ship to final destination. On LTL (Less Than Truckload) shipments, packing should be sufficient to allow the merchandise to be transferred from one truck into another, and from one terminal on to another. LTL shipments sometimes require the merchandise to be loaded and unloaded several times before arriving to final destination. Therefore, packing should be sufficient enough to resist this activity.

In the event of a Damage, we will be responsible of the damage and will credit, refund and/or replace the merchandise damaged at replacement value, only if the damage is due to improper handling. We will not be responsible if damage is due to incorrect packaging or insufficient packaging for LTL handling. Please, before placing a claim with us, revise your merchandise and determine that the damage was due to improper handling. Then, you MUST save the product, cartons and packing materials and notify our customer service department within 5 working days of receipt of merchandise at 1-800-559-2923. You should request an inspection from the trucking company within 15 days of delivery. After that, you should fax the “Claim Form” properly filled to 1-800-621-0353 or mail to Space Logistics, 8452 Fredericksburg Rd. MB 330, San Antonio, TX 78229-3317 and attach the documents required in the last paragraph of this form.

Download claims file